Terms and Conditions for Oliva Wellness PLLC

Effective Date: May 6, 2026

Welcome to the website of Oliva Wellness PLLC (“we,” “us,” or “our”). By accessing or using this website, you agree to the following Terms and Conditions. If you do not agree, please do not use this website.

1. No Therapist-Client Relationship

Use of this website, including reading blog posts or submitting a contact form, does not establish a therapist-client relationship between you and Oliva Wellness PLLC.

A therapeutic relationship is established only after:

  • Completion of the intake process;

  • A determination that Oliva Wellness PLLC is able to provide clinically appropriate services;

  • Mutual agreement to begin treatment; and

  • Completion of all required intake documentation, including informed consent.

2. Informational and Educational Use Only

All content on this website, including blog posts and resources, is provided for informational and educational purposes only.

This content is not:

  • Therapy

  • Medical advice

  • A substitute for professional mental health treatment

You should not rely on website content as a replacement for working with a qualified professional.

3. Mindfulness-Based Eating Services Disclaimer

Oliva Wellness PLLC offers a mindfulness-based eating specialty service. This service:

  • Is intended for individuals who are not currently engaging in active eating disorder behaviors

  • Is appropriate for those in stable recovery or seeking a supportive, non-diet, mindfulness-based approach

  • Is not a substitute for higher levels of care for eating disorders

If you are currently experiencing active eating disorder symptoms, medical instability, or needs that fall outside the scope of this service, a different treatment approach, another provider, or a higher level of care may be recommended when clinically appropriate.

Oliva Wellness PLLC reserves the right to determine whether requested services are clinically appropriate and may recommend referral to another provider or a higher level of care when indicated.

4. Crisis and Emergency Disclaimer

This website is not intended for crisis support.

If you are experiencing a mental health emergency, please:

  • Call 911

  • Call or text 988 (Suicide & Crisis Lifeline in the United States)

  • Go to your nearest emergency room

We do not monitor website inquiries for emergencies and cannot guarantee immediate responses.

5. Communication and Contact Forms

If you contact us through this website:

  • Do not include sensitive or confidential information.

  • Email and contact forms may not be secure.

  • Website inquiries are not monitored continuously, and response times may vary.

  • Website inquiries are intended for general questions about services and scheduling only.

Communication through this website does not establish a therapeutic relationship.

6. Payments and Financial Policy

Payments for services are processed electronically, including via third-party providers such as Stripe.

By engaging in services, you agree that:

  • Payment is required at or before the time of service.

  • You are responsible for maintaining valid payment information.

  • Fees are subject to change with advance notice.

Detailed financial policies, including cancellation and no-show fees, will be provided separately as part of your intake documentation.

7. Third-Party Services

We may use third-party services to operate our website and business, including:

  • Secure third-party payment processors (e.g., Stripe)

  • Website hosting platforms

  • Email providers

We are not responsible for the privacy or security practices of these third-party services.

8. Intellectual Property

All content on this website, including:

  • Text

  • Blog posts

  • Graphics

  • Branding

is the property of Oliva Wellness PLLC and may not be copied, reproduced, distributed, modified, republished, or used for commercial purposes without prior written permission from Oliva Wellness PLLC.

9. Limitation of Liability

To the fullest extent permitted by law, Oliva Wellness PLLC is not liable for any damages resulting from:

  • Use or misuse of website content

  • Reliance on information provided on the website

  • Inability to access the website

Use of this website is at your own risk.

10. Website Use

You agree not to:

  • Use this website for unlawful purposes

  • Attempt to gain unauthorized access to the website

  • Interfere with website functionality

11. Modifications

We may update these Terms and Conditions at any time. Updates will be posted on this page with a revised effective date.

12. Governing Law

These Terms and Conditions are governed by the laws of the State of North Carolina, without regard to its conflict of laws principles.

13. Contact Information

If you have questions about these Terms and Conditions, please contact:

Oliva Wellness PLLC
Email: melody@oliva-wellness.com
Phone: 336-422-0768
www.oliva-wellness.com